Rain... the sneaky *****

I've had a terrible experience with Rain from day one. And it just keeps escalating. Firstly I had connection issues, secondly my airtime bill is up the roof because of all the calls I've had to make pleading and begging for assistance. Thirdly I was told I would get my full refund... which I did. Then days later money was taken , well ****** from my account (since I was not warned nor sent any advise thereof beforehand). Now yet again I'm chasing, begging and pleading to get my money back. I just want my money back. Your advert says if you cancel within 7 days it's free... I want my money back please!!@