Rain the *******

I had a rain 5G, moved to an area without coverage tried cancelling them since Octoober with no luck, I stopped using their services in November cause there was no coverage but they still continue to deduct up to this day even though they have collected their sim and router... and I have been trying to get hold of them since last week and no one has gotten back to me yet regarding the deductions they are making for a service I am not using. They then later told me that they will refund the amount into my account within 7-10 days... I wanted for their 10 days to expire and there was still nothing returned to my bank and now they are not replying any of my emails... The saddest part is that I am a student and I desperately need that money to survive... I hope my story can be a cautionary tale to someone else out there. DONT TRUST RAIN