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KN
Kennedy N

1 reviews | Active since Jan 2020

05 Jul 2021, 10:53

RAIN, THE PLACE FOR PATHETIC CUSTOMER SERVICE AND NO NETWORK SERVICE

Received my router and sim card on the 29th June 2021 and received a notification that my documents has been RICA'd and SIM successfully activated on the 30th June 2021. Immediately i opened a ticket for assistance to ensure that my internet is fully functional. TO DATE they have merged the original ticket with several new tickets all in the name of we have escalated and are requesting feedback. I have requested a manager to call and ensure that this is sorted but he/she has a turnaround time of 24 hours YET THIS ISSUE IS NOT RESOLVED GOING FOR 120 HOURS NOW. So where is there turnaround time in this matter?

Without doubt, RAIN have proven to be ************* and dishonest in their dealing. Never fulfilling their promises and no structure. Customer service and network service, a total failure and lacking

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Replies (3)
KN
Kennedy N's update12 Jul 2021, 10:45
Reviewer Update
As if COVID is not enough to deal with. Another seemingly equal problem is rain specifically the network department with Siyabonga Ngcobo in the forefront of that bad service. This gentleman called and acted as if the line was bad and immediately dropped the call. He sent a message that his working on this issue and will be giving updates on the progress of the issue. To date we have gone 144 hours since his message and no communication or action done per his promise confirming how unreliable they are. The struggle continues, company that doesn't care about customer service and obviously still no internet connection.
KN
Kennedy N's update15 Jul 2021, 08:06
Reviewer Update
Dear Siyabonga Ngcobo representing Rain. Due to your failure in fixing your network issue which has never worked a single day for over 2 weeks and your lack of communication on the progress; thanks for advising me to cancel my subscription as a result of your failed attempt to on issue. Therefore, take this as my formal request for cancellation and remit all whats owed and collect the useless router. Regards.
KN
Kennedy N's update22 Jul 2021, 15:02
Reviewer Update
Good Day,

Kindly confirm you name for future assistance

However, i confirm that Siyabonga ended up resolving the issue

Regards,
Kennedy