RAIN THE PAIN

I owed Rain R765 which I had to pay in order to sign up for Rain One. On 25 August I settled the account, and on settlement, I was notified that as an existing member I was eligible for Rain One at the same speed (100mbps).

On same day Rain delivered my 2 4G SIM cards but no router and 5G SIM. I called numerous times to query where the router was. On my 4th call I was advised that I have the router and sim as it was showing as active on their side. Funny thing about that is that a year ago, Rain sent their courier service to collect my Rain router which I duly handed over.

Now, since 25 August 2023, nobody at Rain has called me back. Calls into the call line is horrible and I get continuously disconnected while on hold. My most recent call the call ended while the agent was still speaking with me.

So can somebody please contact me via email to get this issue resolved. I now owe R163 and have not even used one 4G SIM's data to depletion. Let alone the fact I can't use any of the SIMs to send an SMS let alone make a call.

SO PLEASE PLEASE EITHER CANCEL MY ACCOUNT OR GET THIS MATTER RESOLVED AND SEND ME MY ROUTER AND 5G SIM