Rain, the most painful support system ever! Pathetic!

It has been two weeks since I paid for service. After failing to online-Rika my sim (I got from Clicks) on the Rain website which by the way is confusing and look like a high school project. Then I started a along and painfull process via the Rain website support request 'service'. On Saturday (today is Tuesday) I finally got my new sim via Ram and got a sms one hour later indicating Rika, to be successful! Excited that finally, I got internet service? Nope!!! Full signal but still no internet access! As requested by the Rain facebook support service I kept the Rain opperator up-to-date on progress, but, when I reported my new problem there was all of the sudden no-nreply! On Monday afternoon I AGAIN loged a new support request but to cancel and return my fee. Today I started a proses to move-away all my clients that I pointed towards Rain too. Two of them were also having simmilar painfull issues and was cancelled today. In todays fast moving IT world how can you not have realtime ISP support? To make it worse, the delayed support keep putting you at the back of the 48 - 78hour queue.. What a mess and what a waste of a well positioned G4 network ready to be rollout to G5! Sadly now it is so crippled by bad management that it is rolling-out to the sea instead. Stay away from Rain... Never trust a company that does not allow comments on their spotless Facebook Business Page anyway..