RAIN TERRIBLE SERVICES AND CANCELLATION ISSUES (NOT ABLE TO CANCEL ONLINE ) RAIN ONLINE CANCELLATION BUTTON IS DISABLED

If I could not give any stars I wouldn’t !!!

Absolutely disgusted by the service received from Rain , I have tried cancelling several times , I have multiple reference numbers , requested call back and no help , finally I get through and speak to an assistant, he then confirms cancellation, now before going forward with my story , I have requested cancellation the beginning of July , so the last payment will be end of July , I then got billed twice after that with not using the router and putting it away I then call again wasting my time and airtime holding and getting switched off everytime , finally I get through to someone again , he then apologises and advises me that he has spoken to the relevant department and has taken note of what I am saying he then confirms I will be receiving a refund after the router gets collected , the router gets collected I then call rain to advise them that they can proceed with my refund as the router was collected I have spoken to 2 absolute unprofessional rude staff scrambling there chip papers in my ear, I have also requested call recordings and I do have the exact time and date of my conversation, as stated in the beginning of the calls , the lady says she’s not sure if they have them !!!!! I then request to speak to the manger , unfortunately the manager is in a meeting , however I was right to my recording as it is me on that call and me being told I as the customer that is paying and I want the proof. This matter will be taken further and lawyers will be involved , funds were there for other reasons not to be billed by accident because you guys did not attend to me on time , I did what I was suppose to whether the router was running u guys suppose to do ur job by disconnecting it , I am awaiting feedback , I will not leave this matter.