RAIN terrible service and horrible call center agents

If you are thinking about Rain as a possible internet provider please think again. After more than a week without service and around 15 calls to the hopeless call centre we have experience the following: - Rude *********** call center agents - Agents dropping calls when asked for the reference number - Incorrect information - The inability of them to change a delivery address after 7 calls to ask them to do so - Telling us that we have to pay the whole bill even though we have been without service for more than a month - A manager who promises that her will fix the issues but who does just about as much as the call center agents. - No recourse when you need to complain as they do not have an internal complaints line which allows some form of quality assurance (which is why the agents can be so rude) - No empathy for a client frustration. - Generally though the internet service is not great as well.

Looking forward to cancelling as soon as we can.