Rain, terrible service

The Quality of Service on the Rain 5G network has been terrible since December 2019. I've logged queries and then get the usual runaround i.e. check the lights, reboot the router, go into the settings, "ok we will escalate to the Network Team", then no action, can't get through to Support because everyone is calling for help, then eventually "there's a problem with the Tower in your area for the past few weeks"...so if you know that there's an issue with the Tower; why ask me to test my router. Then I ask for my service to be canceled and suddenly the agent has to call me back later that day. I'm still waiting for a call back, but the latest debit just went off my account.