KM
KABELO M
1 reviews | Active since Aug 2012
15 Jul 2025, 11:23
Rain Terrible Network Service
Absolutely Terrible Service – Not Worth a Cent!
I’ve had enough of Rain and their so-called “premium” service. I’m paying nearly R700 a month for what is honestly one of the worst internet experiences I’ve ever had.
Despite paying extra to increase my speed, the network is still incredibly slow, unreliable, and borderline unusable. I’ve been calling customer service for the past three weeks, and all I get are empty promises and meaningless “escalations.” Each time, I’m told it’s being looked into, but absolutely nothing ever gets resolved.
Why am I paying for a service that doesn't work? Why advertise upgraded speeds when your infrastructure clearly can't handle it?
Rain needs to stop hiding behind scripted responses and actually fix their network. Until then, I would not recommend them to anyone. Save yourself the frustration — this is money down the drain.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
15 Jul 2025, 11:38Hi KABELO
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply15 Jul 2025, 11:38
Official
Hi KABELO
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KM
KABELO M's updateReviewer Update
15 Jul 2025, 11:45Hi Rain,
Thank you for your response — but I must be honest, I'm extremely disappointed by your ongoing lack of accountability.
It’s disingenuous to now claim that I'm “far from the tower” when you ran diagnostics before I signed up and confirmed that my area is supported. If that’s changed, then that’s on you — not me.
What’s even more unacceptable is that for the past three weeks, I’ve had little to no usable internet, despite escalating the issue multiple times and being promised follow-ups that never materialized.
At this point, I’m not just frustrated — I feel misled. I paid close to R700 for a service that hasn’t delivered, and I’ve lost valuable time and resources because of this.
I am formally requesting a refund for the period I’ve been affected, and I expect this to be processed without further delay.
Please stop offering empty apologies and start taking real responsibility.
Regards,
Thank you for your response — but I must be honest, I'm extremely disappointed by your ongoing lack of accountability.
It’s disingenuous to now claim that I'm “far from the tower” when you ran diagnostics before I signed up and confirmed that my area is supported. If that’s changed, then that’s on you — not me.
What’s even more unacceptable is that for the past three weeks, I’ve had little to no usable internet, despite escalating the issue multiple times and being promised follow-ups that never materialized.
At this point, I’m not just frustrated — I feel misled. I paid close to R700 for a service that hasn’t delivered, and I’ve lost valuable time and resources because of this.
I am formally requesting a refund for the period I’ve been affected, and I expect this to be processed without further delay.
Please stop offering empty apologies and start taking real responsibility.
Regards,
KM
KABELO M's update15 Jul 2025, 11:45
Reviewer Update
Hi Rain,
Thank you for your response — but I must be honest, I'm extremely disappointed by your ongoing lack of accountability.
It’s disingenuous to now claim that I'm “far from the tower” when you ran diagnostics before I signed up and confirmed that my area is supported. If that’s changed, then that’s on you — not me.
What’s even more unacceptable is that for the past three weeks, I’ve had little to no usable internet, despite escalating the issue multiple times and being promised follow-ups that never materialized.
At this point, I’m not just frustrated — I feel misled. I paid close to R700 for a service that hasn’t delivered, and I’ve lost valuable time and resources because of this.
I am formally requesting a refund for the period I’ve been affected, and I expect this to be processed without further delay.
Please stop offering empty apologies and start taking real responsibility.
Regards,
Thank you for your response — but I must be honest, I'm extremely disappointed by your ongoing lack of accountability.
It’s disingenuous to now claim that I'm “far from the tower” when you ran diagnostics before I signed up and confirmed that my area is supported. If that’s changed, then that’s on you — not me.
What’s even more unacceptable is that for the past three weeks, I’ve had little to no usable internet, despite escalating the issue multiple times and being promised follow-ups that never materialized.
At this point, I’m not just frustrated — I feel misled. I paid close to R700 for a service that hasn’t delivered, and I’ve lost valuable time and resources because of this.
I am formally requesting a refund for the period I’ve been affected, and I expect this to be processed without further delay.
Please stop offering empty apologies and start taking real responsibility.
Regards,
KM
KABELO M's updateReviewer Update
16 Jul 2025, 08:20Hi Rain,
Thank you for offering a free month — I will accept the credit on the condition that I receive clarity on how it will be app**** (i.e., will my next debit be skipped or refunded?).
More importantly, I need to understand how you plan to address the ongoing issues to ensure this doesn’t happen again.
For clarity, the issues I’ve experienced include:
Severely unstable connection
Slow to no speeds even after upgrading
Dropouts at random hours
No improvement despite repeated escalations and troubleshooting
I trusted your diagnostics when I signed up. I now need real, proactive support — not generic responses. Please confirm what steps you will take to resolve this moving forward.
Regards,
Thank you for offering a free month — I will accept the credit on the condition that I receive clarity on how it will be app**** (i.e., will my next debit be skipped or refunded?).
More importantly, I need to understand how you plan to address the ongoing issues to ensure this doesn’t happen again.
For clarity, the issues I’ve experienced include:
Severely unstable connection
Slow to no speeds even after upgrading
Dropouts at random hours
No improvement despite repeated escalations and troubleshooting
I trusted your diagnostics when I signed up. I now need real, proactive support — not generic responses. Please confirm what steps you will take to resolve this moving forward.
Regards,
KM
KABELO M's update16 Jul 2025, 08:20
Reviewer Update
Hi Rain,
Thank you for offering a free month — I will accept the credit on the condition that I receive clarity on how it will be app**** (i.e., will my next debit be skipped or refunded?).
More importantly, I need to understand how you plan to address the ongoing issues to ensure this doesn’t happen again.
For clarity, the issues I’ve experienced include:
Severely unstable connection
Slow to no speeds even after upgrading
Dropouts at random hours
No improvement despite repeated escalations and troubleshooting
I trusted your diagnostics when I signed up. I now need real, proactive support — not generic responses. Please confirm what steps you will take to resolve this moving forward.
Regards,
Thank you for offering a free month — I will accept the credit on the condition that I receive clarity on how it will be app**** (i.e., will my next debit be skipped or refunded?).
More importantly, I need to understand how you plan to address the ongoing issues to ensure this doesn’t happen again.
For clarity, the issues I’ve experienced include:
Severely unstable connection
Slow to no speeds even after upgrading
Dropouts at random hours
No improvement despite repeated escalations and troubleshooting
I trusted your diagnostics when I signed up. I now need real, proactive support — not generic responses. Please confirm what steps you will take to resolve this moving forward.
Regards,