Rain terrible customer service

I contacted rain on the 22nd february 2023 to inform them that my rain sim card went missing and i needed a new sim swap,i was informed thatbi can actually upgrade to a 5G sim with a rooter.i took them on that offer,on the 1st of March i received my beutiful device with a sim card from an unfriently courier guy from CCD courieer who just came and took my doccuments and started scanning then gave me a device and left,i then contacted rain and spoke to an Agent that informed me to wait for 2-24hrs,i patiently waited for that time and called them the next day which was the 2nd march 2023,Everytime i speak to a different Agent i get a different story which doesnt help my situation,for everyone working remotely would understand how frustrating my situation is ,especially in my situation where by i have been paying something i am not using since the 22 feb 2023.i have not experienced a problem with rain internet not even when there is loadsheding but the service i am getting from them and thier courier guys is terrible.i really am heart brocken and after all this i just want rain to come and collect thier device and Automatically deactivate my account.every Agent including the manager Sam promised it will be fixed and i should be connected but i feel like now i am dealing with ******** than anything else.