Rain Telecommunications - a never ending nightmare

What an absolute nightmare when dealing with Rain Telecommunications for customer support!! After three weeks of endless number of attempts to get through on the support line to resolve poor wifi network connections I am now at my tethers end and just want to get out!!

Attempts to cancel the two wi-fi router accounts that I have with Rain are taking me nowhere. The support helpline just never gets answered.

Reaching out to this platform now remains my only resolve. To the Rain accounts department: I am commanding you, on this public platform, that you immediately terminate the two subscription accounts that I have with you.

Your efforts at promoting and rendering a telecommunications service to the unsuspecting South African public is nothing but ******** when we, as frustrated customers, have to deal with Artificial Intelligence (AI) in our attempts to resolve customer-related issues that just never gets attended to. Further more, having foreign nationals deal with our technical support calls is nothing more than just that. But when speaking to these foreign nationals and requesting the termination of my account I then get told: "Sorry, the line is breaking up I cannot hear you " and eventually the line drops. How co-incidental!

Be warned unsuspecting, prospective, potential would-be Rain customers. Be warned!