EK
Erica K

1 reviews | Active since Nov 2022

20 Feb 2024, 13:08

Rain telecommunications

They continue their ********* behavior and victimization. Please assist me now to take this matter further. Please let my review be out there and not private. After my last complaint about Rain, I managed to speak to one their customer care consultants, I requested a more Senior person in the company call me, preferably a credit control manager, and this I request with all respect! I also have asked for a detailed statement of my account so that I can reconcile, send them a report of my reconciliation and the same from them would be appreciated. I assured the agent that after I have done my recon and we discover that I am in arrears, I will take full responsibility, but for now I am disputing this!! The other and critical dispute I have is that they just go into my bank account and try and debit!! I received an email not long after my call from their support, instructing me of their policies, no statement as I requested. I rep**** to that email, and quoted them on National Credit Act (90)2 and section 124 This morning they attempted to deduct again!! Then 10 minutes later suspended my services!!

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Replies (1)
Rain
Rain's reply20 Feb 2024, 14:38
Official
Hi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain