Rain taking pillar to post for refund after debiting my account twice without my consent,

those planning to get a RAIN router should think twice.

I upgraded to RainOne, I then cancelled the older service I had, 5G basic on 19 June 2025, I also received a call confirming the cancellation and also email reflecting the cancellation, the older router stopped working on 30 June 2025, I thought that everything is going as planned, today on 1 July 2025 they debited my account for R1238 that is twice, including a router that is cancelled and not working anymore.

when I called asked for explanation around 6Am, I am told they will send the query to billing, I am still waiting for billing to call and refund my money today. I called again around 11 AM, I am still told billing is informed and I must call them after 48 hours to get an update.

Someone from Rain explain to me, is this customer support you give your customer?

My next step would be to inform the bank and dispute the transaction and tell Rain to come pick up their Routers at my place.