Rain taking money without delivery

Hi Fattima. As you promise someone would call us. Well just as all the empty promises i received. No one have called us. Just cancel both contract witch Rain already received payment without any delivery received still waiting for the parcel. I will open up a case if any more money are debited off our account and if we don't get either a delivery or refund i will give Rain till tomorrow 12h00 pm to respond or I will go to my attorney