Rain taking as much money as they want

Kindly note that i see no attempt to call me in my call logs and I have noticed that sometimes when you guys call its literally only for 1 second then the phone stops. Is that an attempt to **** showing that you tried to reach me? This not being the case now but in the past I have seen this since I see no attempts to contact me in my call logs

The reference number attached to the issue i raised yesterday is at the botom.

I need someone from collections to call me back asap. If i do not get a call back today I will go ahead and submit a ***** claim against your company to my bank because debit orders will bounce causing me even more costs.

If you are trying to contact me and cannot reach me email me on *** or try phoning my alternative number at ***, here is my main number ***

Reference number is - ***4

No the agreement was for a 12 month period of 590 not 1590

Please have someone from your collections department call me so that we can sort this out

I have phoned I believe last week Wednesday already and everytime i get told someone will call me back but I know better by now. Have someone from your collections department phone me back ASAP Today still

So do me a favor and explain to me why you cannot refund me the entire amount if you can make a decision change on the spot In order to make this right you can take the 300 activation fee and then the agreed upon which means the 3642,42 - the 300 for the initiation of the transaction and then the 595 that was what I agreed to therefore you should refund 2747,42. Please call me back because the amount that you came to does not make sense at all 2025 has no lgoical calculation attached to it from what I can see

Please remember to have your collections contact me. I have to speak with them before any other payments or refunds can happen

Ok with no response for another day from your collections

I tried to resolve this between us but unfortunately we will have to take this up with the National Credit Regulator and the ***** department of my bank cause you were not authorised to take money out of my account and this is now the 2nd time that you have done this. Putting me in a difficult situation with my other creditors

Ofcourse you did. it only takes 7 business days for collections to phone back because they are so busy doing?

Good morning.
I am still waiting to be contacted by the appropriate team. I see that there was a reversal of R462.45 on Saturday 8th March 2025. That is a far way off from the R3642.46 you ********ly deducted out of my bank account.
I would appreciate if you can get in contact with me as soon as possible.
Eugene

Good day.

Yes I have questions...

1st. I'm not asking for a refund I'm asking for the ******** *****ulent deduction made on my bank account.

2nd. How are you just taking money out of my account without being on my debit list.

3rd. How are you not adhering to our agreement for monthly installments?

4th. Why did the previous person I spoke to offer me R2000 back

5th. Why did you refund me all my money you took the last time you did an ******** deduction if you feel I was liable?

6th. Explain to me why I'm liable for R6000 when you reinstated the internet service without me, firstly paying or asking you to, after you have rightfully discontinued it and secondly not telling me when you reinstated it.

7th. If you feel what you did was right please forward me the contract where it's states that you are allowed to just take out of my bank account what you please.

8th. Plus what your representative say I owe differs from what the site says I owe.

I ask that you provide me with all the information and full statements of my account I need as to why and how you keep doing this, so we can have it cleared up through the appropriate channels.

Eugene

Good day.

Like I stated before this is not the first time but the second.

Why did you return the money the first time if you so strongly believe in that ******** clause in your TOS?

According to the NCC it is against the rules to change agreements like Rain is always doing and you have now resorted to *****ing and are calling it to collecting.

As I asked before I would like a record of my statements please.
What you think I owe, what I have paid and exactly when you continued the service without informing me. As your TOS states that Rain will discontinue services if account is not paid in full, who authorized my services be reinstated even though my account was most definitely not paid at all that time.

Eugene

They have already reached out to me this is a response after that. And I am still waiting for the statement i requested