Rain takes the outs for horrible service

Rain is useless the service is questionable... Managerment is ******** and just as useful as the service. It's always down. And don't get me started on the billing service. My experience was very dreadful. I paid my rain account via EFT on the 28th February 2022 because my bank card had been ****** over the weekend and had to stop the card. This means that my debit order would have not been successful. However my account was deactivated. I work from home and my kids are home Schooling so this means we rely on the wifi connection. Due this deactivation my kids missed an exam and I am not able to work. I was forced to buy data even though I have paid for a wifi line. Which is inconvenient and costly. I called the customer service. Useless and not helpful. I eventually spoke to a manager just as useless and not helpful. I was told I have to make another payment for me to be activated... This is frustrating and rain promises good service but only delivers ****... I am honestly appalled. How can I make two payments in 1 week. Imagine after petrol increases we have to still deal with a *********** wifi service provider. I have logged a number of tickets on the app and nobody called me back until I had to call them. Truly appalling service.