RAIN Takes payment but dont provide the service.

After having a faulty router replaced and not having service for 21 days.

The saga continues with the poor service that only Rain can provide. After receiving the replacement router on the 2nd of October (only to be activated exactly 24 hours later) the poor network performance was reinstated as well. The new router at least does not reboot itself when ever it feels like it, so that at least is a positive.

However after contacting the support desk again in order to ascertain what this months invoice will be as I did not have service from the 13th of September until the 3rd of October, I was initially told that the accounting system is down and they can't tell me what the due will be when the line (Rain VOIP) abruptly disconnected. After a few minutes I tried again and got a different operator which tried a little harder to give me a answer. I was given a figure that my account would be debited with today but alas Rain took the full monthly amount with no adjustment for the down time as stated by a Rain representative in my communications regarding the router replacement. Considering I had to buy data on a pay as you go basis while the router was down.

I however did get a response from Rain stating that I will not be reimbursed for the 21 days of active service lost....

I am extremely frustrated that as a client one needs to jump through hoops to get service when the service you are paying for is not delivered.