RAIN TAKES MORE THAT 12 DAYS TO DELIVER AND ACIVATE SIM. STILL NO INTERNET AFTER 12 DAYS

I have been battling to get a simswop done by Rain. First I was told I could get a replacement sim from takealot, MrD or Clicksm send through the shortcode and the simswop would be done. (THis was free by the way except for the trouble of going to clicks to get the card, Service at Clicks very friendly) Then I was told a storebought sim cannot be used for a simswop. Then a sim would have been delivered by RAM. I got a notification that the sim had been activated. (NK94HK) that sim was never delivered. On wednesday 9 December an arrangement was made for simcard to be delivered to me by inhouse driver on 10 December. I had to email Rica documentst through to Rain. Sim card with totally different NK number was delivered and would have been activated. I was tried to made a fool of by the consultants insisting the sim was activated on 7th December. THEN I DEMAND THAT THE ACTIVATED SIM BE DELIVERED TO ME TODAY AS I DO NOT HAVE IT. THIS IS RIDICULOUS. 12 DAYS AND STILL NO SIM AND NO INTERNET YET MY BULL SHOWS I HAVE TO MAKE FULL PAYMENT THE END OF THE MONTH