Rain takes money despite cancellation, promises to reply, doesn't reply

Rain keeps taking my money every month despite me cancelling the account (they picked up the modem more than a month ago). I complained on HelloPeter (since there IS NO WAY TO CONTACT THE COMPANY DIRECTLY). The response on this platform was: -------------------------------------------------------- 01 Oct 2020, 15:17

Hi Marco

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards Yeoline ------------------------------------------------------------- Nobody has contacted me. As expected.