SP
Stephan P
1 reviews | Active since Nov 2020
13 Nov 2020, 11:53
Rain takes ages to swap faulty power supply
Logged a call telephonically on Monday the 9th already to get faulty power supply swapped out. By wednesday the 11th I had to log it online as well just to get a reference number Friday the 13th I had to call and spoke to an extremely rude support staff member
Just to be told sorry there is still no update.
Rain support is useless !!!!! They expect full payment but can not even assist to sop out the power supply that seems faulty.
I should have rather checked reviews on their support first; Before I engaged with Rain on two seperate Packages at two of my addresses.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
13 Nov 2020, 14:09Hi Stephan
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply13 Nov 2020, 14:09
Official
Hi Stephan
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
SP
" Please be advised that one of our agents will be in contact with you to assist you.
"
That was last week Friday Afternoon just after 14:00.
Is rain so busy resolving customers complaints that they could not make contact yet and resolve it ?
Ir was it just another empty promise ?
Either or, it reflects extremely poor on their ability to provide a proper End-User Service.
Stephan P's updateReviewer Update
16 Nov 2020, 07:55" Please be advised that one of our agents will be in contact with you to assist you.
"
That was last week Friday Afternoon just after 14:00.
Is rain so busy resolving customers complaints that they could not make contact yet and resolve it ?
Ir was it just another empty promise ?
Either or, it reflects extremely poor on their ability to provide a proper End-User Service.
SP
Stephan P's update16 Nov 2020, 07:55
Reviewer Update
" Please be advised that one of our agents will be in contact with you to assist you.
"
That was last week Friday Afternoon just after 14:00.
Is rain so busy resolving customers complaints that they could not make contact yet and resolve it ?
Ir was it just another empty promise ?
Either or, it reflects extremely poor on their ability to provide a proper End-User Service.