Rain suspends my service every month due their inability

I wish to express my extreme dissatisfaction with the level of service I have been receiving from Rain , particularly with regards to billing and customer support. Despite numerous requests, I continue to experience issues that seem avoidable and reflect poorly on your company's commitment to customer satisfaction.

Billing and Suspension Issues: Every month, without fail, my internet services are suspended, despite my repeated requests to accommodate my payday on the 26th. I have asked multiple times for assistance in adjusting the suspension date or making alternative payment arrangements that better suit my financial schedule. Instead, I am consistently forced to make a payment arrangement of R50 to have my services reinstated. This process not only feels punitive but also suggests that the issue is entirely my fault, which is not the case.

Furthermore, when I contact your call centre for assistance, I am met with a lack of authority from the representatives to reinstate my services. This leads to frustrating interactions where I am left feeling disrespected and treated poorly, which is not in line with the customer service ethos I expect from your company.