MA
Matt A
1 reviews | Active since Jul 2022
14 Jul 2023, 15:51
Rain Support/5G Network
I had 4G rain which worked well, so I decided to move to Rain One (5G). They assured me that my connectivity at my location was good. Bought 2-3 months ago and throughout my time I've had it I never went 1 full week with consistent connectivity. I contacted their support about 3-4 times for the last month or so and every time I get told I will be contacted by technicians to assist me. Empty promises of follow ups every time I call and today I've cancelled my subscription since I've been paying for internet that's only accessible sporadically and while having to constantly change the network selection on the backend throughout the day to try keeping the network on at least
Helpful (0)
Replies (5)0
Replies (5)Rain's replyOfficial
14 Jul 2023, 15:56Hi Matt,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply14 Jul 2023, 15:56
Official
Hi Matt,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
14 Jul 2023, 16:28we apologize for the inconvenience caused.
Please confirm if the address where you are using the services is 7 Voortrekker Road, Maitland, Cape Town 7505.
we would like to send a field technician to come in and assist.
Regards
rain.
Please confirm if the address where you are using the services is 7 Voortrekker Road, Maitland, Cape Town 7505.
we would like to send a field technician to come in and assist.
Regards
rain.
Rain's reply14 Jul 2023, 16:28
Official
we apologize for the inconvenience caused.
Please confirm if the address where you are using the services is 7 Voortrekker Road, Maitland, Cape Town 7505.
we would like to send a field technician to come in and assist.
Regards
rain.
Please confirm if the address where you are using the services is 7 Voortrekker Road, Maitland, Cape Town 7505.
we would like to send a field technician to come in and assist.
Regards
rain.
MA
Matt A's updateReviewer Update
14 Jul 2023, 18:14Hi there,
That is my address on paper, yes. I would recommend using the below address for a more accurate location:
3GJH+V9 Cape Town
When using the above address it takes you straight to my house since maps doesn't give my direct address
Kind Regards
That is my address on paper, yes. I would recommend using the below address for a more accurate location:
3GJH+V9 Cape Town
When using the above address it takes you straight to my house since maps doesn't give my direct address
Kind Regards
MA
Matt A's update14 Jul 2023, 18:14
Reviewer Update
Hi there,
That is my address on paper, yes. I would recommend using the below address for a more accurate location:
3GJH+V9 Cape Town
When using the above address it takes you straight to my house since maps doesn't give my direct address
Kind Regards
That is my address on paper, yes. I would recommend using the below address for a more accurate location:
3GJH+V9 Cape Town
When using the above address it takes you straight to my house since maps doesn't give my direct address
Kind Regards
Rain's replyOfficial
14 Jul 2023, 18:19Hi Matt
This is accurate address as per the GPS COODINATES 3GJH+V9 Goodwood, Cape Town
This is accurate address as per the GPS COODINATES 3GJH+V9 Goodwood, Cape Town
Rain's reply14 Jul 2023, 18:19
Official
Hi Matt
This is accurate address as per the GPS COODINATES 3GJH+V9 Goodwood, Cape Town
This is accurate address as per the GPS COODINATES 3GJH+V9 Goodwood, Cape Town
Rain's replyOfficial
14 Jul 2023, 18:52Thank you for taking our call, we have sent the details to our team to assist.
Rain's reply14 Jul 2023, 18:52
Official
Thank you for taking our call, we have sent the details to our team to assist.
