GP
Gerda P
1 reviews | Active since Apr 2025
19 Apr 2025, 09:30
Rain support unsupportive
I requested since beginning of April for them to contact me via several channels to no avail. I need to camcel one of my contracts and upgrade the other, but I get no response except for a mail stating help is on the way an agent will contact me and then that call never happens. I need them to call me urgently on ***. I need to have this sorted immediatly.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
19 Apr 2025, 10:15Hi Gerda,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Apr 2025, 10:15
Official
Hi Gerda,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
GP
Gerda P's updateReviewer Update
19 Apr 2025, 11:29Well more than an hour since your reply and 2 hours after my complaint still no closer to resolving. I must say this is really dissapointing and now considering another service provider.
GP
Gerda P's update19 Apr 2025, 11:29
Reviewer Update
Well more than an hour since your reply and 2 hours after my complaint still no closer to resolving. I must say this is really dissapointing and now considering another service provider.
GP
Gerda P's updateReviewer Update
19 Apr 2025, 12:42Thank you
GP
Gerda P's update19 Apr 2025, 12:42
Reviewer Update
Thank you
GP
Gerda P's updateReviewer Update
21 Apr 2025, 11:14Good day, I spoke to Jason on Friday and he confirmed that he cancelled my one contract but could not upgrade the other as the system was down and ai should ask today on hello peter for someone to call me again to arrange the upgrade to rain 101. Please can someone of rain contact me so I can have this finalized. Thank you
GP
Gerda P's update21 Apr 2025, 11:14
Reviewer Update
Good day, I spoke to Jason on Friday and he confirmed that he cancelled my one contract but could not upgrade the other as the system was down and ai should ask today on hello peter for someone to call me again to arrange the upgrade to rain 101. Please can someone of rain contact me so I can have this finalized. Thank you
GP
Gerda P's updateReviewer Update
21 Apr 2025, 13:27Hi hi, sorrybwas not near phone please call again
GP
Gerda P's update21 Apr 2025, 13:27
Reviewer Update
Hi hi, sorrybwas not near phone please call again
GP
Gerda P's updateReviewer Update
28 Apr 2025, 06:53Good Morning.
With reference to trailing correspondence.
Please can Rain support contact me to in order to cancel mynold contract and for collection of the units.
Thank you
Gerda
With reference to trailing correspondence.
Please can Rain support contact me to in order to cancel mynold contract and for collection of the units.
Thank you
Gerda
GP
Gerda P's update28 Apr 2025, 06:53
Reviewer Update
Good Morning.
With reference to trailing correspondence.
Please can Rain support contact me to in order to cancel mynold contract and for collection of the units.
Thank you
Gerda
With reference to trailing correspondence.
Please can Rain support contact me to in order to cancel mynold contract and for collection of the units.
Thank you
Gerda
GP
Gerda P's updateReviewer Update
02 May 2025, 15:18Good day
To my astonishment I am receiving a sms stating that I am in arrears although my payment was retrieved on 25th/26th of April. Suddenly I am ober R2500 in arrears, and they want to cut off my wifi, how is that possible? Without any communication without any explanation? Please sort your accounts department department. My payment is only due on the 25th of May as discussed. Please sort this urgently.
To my astonishment I am receiving a sms stating that I am in arrears although my payment was retrieved on 25th/26th of April. Suddenly I am ober R2500 in arrears, and they want to cut off my wifi, how is that possible? Without any communication without any explanation? Please sort your accounts department department. My payment is only due on the 25th of May as discussed. Please sort this urgently.
GP
Gerda P's update02 May 2025, 15:18
Reviewer Update
Good day
To my astonishment I am receiving a sms stating that I am in arrears although my payment was retrieved on 25th/26th of April. Suddenly I am ober R2500 in arrears, and they want to cut off my wifi, how is that possible? Without any communication without any explanation? Please sort your accounts department department. My payment is only due on the 25th of May as discussed. Please sort this urgently.
To my astonishment I am receiving a sms stating that I am in arrears although my payment was retrieved on 25th/26th of April. Suddenly I am ober R2500 in arrears, and they want to cut off my wifi, how is that possible? Without any communication without any explanation? Please sort your accounts department department. My payment is only due on the 25th of May as discussed. Please sort this urgently.
GP
Gerda P's updateReviewer Update
03 May 2025, 07:39Good day, i have not yet had a response from rain and now they cut my wifi and I have no internet to do my work. This is really working on my nerves. This really not the kind service I expected from Rain.
GP
Gerda P's update03 May 2025, 07:39
Reviewer Update
Good day, i have not yet had a response from rain and now they cut my wifi and I have no internet to do my work. This is really working on my nerves. This really not the kind service I expected from Rain.
GP
Gerda P's updateReviewer Update
03 May 2025, 08:42How can I get my internet connected immediatly as I need to work today.
GP
Gerda P's update03 May 2025, 08:42
Reviewer Update
How can I get my internet connected immediatly as I need to work today.
GP
Gerda P's updateReviewer Update
03 May 2025, 14:37I am really dissapointed by the replies given. I would like an manager, Jason or Muhammed to give me a call. I am really leaning towards the ombudsman and my attorneys at this stage
GP
Gerda P's update03 May 2025, 14:37
Reviewer Update
I am really dissapointed by the replies given. I would like an manager, Jason or Muhammed to give me a call. I am really leaning towards the ombudsman and my attorneys at this stage
GP
Gerda P's updateReviewer Update
03 May 2025, 15:06Anytime
GP
Gerda P's update03 May 2025, 15:06
Reviewer Update
Anytime
GP
Gerda P's updateReviewer Update
03 May 2025, 19:05I made the payment. I want my internet connection restored immediatly. And I still want someone to give me a call and correct my account as I am still convinced that there is a mistake. Please advise
GP
Gerda P's update03 May 2025, 19:05
Reviewer Update
I made the payment. I want my internet connection restored immediatly. And I still want someone to give me a call and correct my account as I am still convinced that there is a mistake. Please advise