Rain support sucks

Avoid using this company if you can.

On your bill they give you the email address *** to contact them, but when you email it you get the reply "We are currently improving our support process as rain and will no longer be responding to emails to this address."

You then get asked "please log a ticket from the support page by hitting ‘contact support’ and providing the detail of your query" except on their support page there is no "Contact support" wording anywhere.

You then call the number given and choose the option for support and the call doesn't get answered.

Trick worth noting - instead of choosing the Support option, choose the Sales option, they answer in a couple of rings thinking they have another sucker on the line.

In my case they are keeping charging for 5G that I cancelled 2 months ago, they have acknowledged the cancellation, offered a refund (didn't happen) and then stole another payment from me, causing me financial embarrassment.

Rain, you are an utter disgrace.