1 reviews | Active since Aug 2020
RAIN SUPPORT SERVICES ARE PATHETIC
For many mouths, Rain customers has been complaining about the poor services and support from Rain. I too have experience similar. I believe they are leaning towards using Covit-19 as an excuse even though their poor service go way back. I believe we should NO longer target our frustration towards RAIN as an organisation, but to the ownership, ie the Shareholders Organisation such as Rain will come and go. Look at the shareholders of the organisation. The shareholder should be ACCOUNTABLE for the poor services we are receiving. Rain, is partially owned by Patrice Motsepe, Paul Harris and Michael Jordaan. The CEO William Roos Is just as much to be blamed for the poor services. African Rainbow Capital (ARC), the financial-services firm (registered on the JSE) started by billionaire Patrice Motsepe, has 20% shares in Rain. This said, how much trust could we have in this African Rainbow Capital. For the pass two days I have tried to resolve my issues. YOU JUST CANT GET HOLD OF THEM.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Thanks for your response yesterday.
I have waited with patiently for Rain support agent to contact me, which eventually they did.
However the lady “R” was unable to assist adequately. The telecoms connection is fairly poor.
It is my believe that the agent are under resource. They have NOT been provided adequate tools. It seem as if the various supporting teams within Rain are working in silos. Its seems they in the habit of passing the buck.
My issue seems to lie in 3 x different division. (1) The Billing Team, (2) the Application Dev Team, and a 3rd party, most probably “Bank Serve” (yous may have other names for these departments)
The accountable for this disconnect between these departments and the poor services, lies with (1) the CIO (2) the CEO (3) All shareholder/Investors.
They need to answer for the poor services Rain is providing, NOT the support staff.
I would subject that to All those who read this message, should do some research, find out who these people are, looks at what other links they have with other organisation, then Stay away. You will most probably find poor services in those organizations too.
So my issue will be entering it 4th day soon.
What now Fattima
Thanks for your response yesterday.
I have waited with patiently for Rain support agent to contact me, which eventually they did.
However the lady “R” was unable to assist adequately. The telecoms connection is fairly poor.
It is my believe that the agent are under resource. They have NOT been provided adequate tools. It seem as if the various supporting teams within Rain are working in silos. Its seems they in the habit of passing the buck.
My issue seems to lie in 3 x different division. (1) The Billing Team, (2) the Application Dev Team, and a 3rd party, most probably “Bank Serve” (yous may have other names for these departments)
The accountable for this disconnect between these departments and the poor services, lies with (1) the CIO (2) the CEO (3) All shareholder/Investors.
They need to answer for the poor services Rain is providing, NOT the support staff.
I would subject that to All those who read this message, should do some research, find out who these people are, looks at what other links they have with other organisation, then Stay away. You will most probably find poor services in those organizations too.
So my issue will be entering it 4th day soon.
What now Fattima
My issue has been resolved, thanks to "R"
However, those that are Shareholders , Directors and Management need to address the issue of poor services. They remain Accountable to their customers.
(spelling error in previous comment the word is suppose to be "suggest""
Thanks.
My issue has been resolved, thanks to "R"
However, those that are Shareholders , Directors and Management need to address the issue of poor services. They remain Accountable to their customers.
(spelling error in previous comment the word is suppose to be "suggest""
Thanks.