NS
Neels S
1 reviews | Active since Nov 2019
12 Jun 2020, 16:10
Rain Support Service
For 2 weeks now without internet. On the 5th of May I requested a downgrade from the 4g 24\7 unlimited package to the R250 package. Request was received and i received a reply saying the request was processed and will take effect 1st of June 2020. As you pay upfront I expected to pay R250 for the month of June. NOt the case, according to them i owe the R479 for a package I am not suppose to be on anymore. The issue still not resolved, it has just been mails back and forth and back and forth and still nothing. Please assist to resolve ASAP
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Replies (2)
Rain's replyOfficial
12 Jun 2020, 18:02Halo Neels,
We do apologize for the lack of service that you received and can assure you that we are working hard at getting this right.
Your query will be escalated and we will make sure to sort your issues out.
A Manager will be calling you shortly to sort this out.
Regards
Team Rain
We do apologize for the lack of service that you received and can assure you that we are working hard at getting this right.
Your query will be escalated and we will make sure to sort your issues out.
A Manager will be calling you shortly to sort this out.
Regards
Team Rain
Rain's reply12 Jun 2020, 18:02
Official
Halo Neels,
We do apologize for the lack of service that you received and can assure you that we are working hard at getting this right.
Your query will be escalated and we will make sure to sort your issues out.
A Manager will be calling you shortly to sort this out.
Regards
Team Rain
We do apologize for the lack of service that you received and can assure you that we are working hard at getting this right.
Your query will be escalated and we will make sure to sort your issues out.
A Manager will be calling you shortly to sort this out.
Regards
Team Rain
NS
Neels S's updateReviewer Update
17 Jun 2020, 10:16Thank you, Marvin from contacted me on Friday evening and unfortunately could't get hold of their billing department (Ref No. ***), but said he is working on (13/06/2020) Saturday and promises to get back to me. It is now Wednesday and still nothing, no feedback and the problem still isn't resolved.
NS
Neels S's update17 Jun 2020, 10:16
Reviewer Update
Thank you, Marvin from contacted me on Friday evening and unfortunately could't get hold of their billing department (Ref No. ***), but said he is working on (13/06/2020) Saturday and promises to get back to me. It is now Wednesday and still nothing, no feedback and the problem still isn't resolved.