RJ
Ricardo J
1 reviews | Active since Jan 2025
04 Jan 2025, 13:06
Rain support pathetic all round
Absolutely disgusting experience with the support/customer service from RAIN. I paid om the 1st of January for reactivation of the Rain router. I was told that someone would contact be back. I am still waiting 4 days later and 5 lengthy calls. I visited the store in Hillfox today to be told i would need to re apply and that the reconnection cannot be done. Fortunately i had the router with me of which i left at the store. Worst possible service ome can receive. It just reminds me why i canceled it in the first place. I want a refund on my January payment!
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Replies (2)RJ
Ricardo J's updateReviewer Update
04 Jan 2025, 15:10If that was explained at the beginning of my enquiry and not have spent R150 on airtime to reconnect the device all this would have been avoided however this does not make sense because what if i never made a payment, would that have meant i did not pay for December? Go and listen to all the calls ive made and please explain to me where this is explained to me. I was told that i would receive a call to assist the reconnection.
RJ
Ricardo J's update04 Jan 2025, 15:10
Reviewer Update
If that was explained at the beginning of my enquiry and not have spent R150 on airtime to reconnect the device all this would have been avoided however this does not make sense because what if i never made a payment, would that have meant i did not pay for December? Go and listen to all the calls ive made and please explain to me where this is explained to me. I was told that i would receive a call to assist the reconnection.
RJ
Ricardo J's updateReviewer Update
04 Jan 2025, 15:59I like the fact that you just completing ignoring the actual concern here, typical of RAIN. Anyways you guys just reminded me why i canceled the daamn thing in the first place. Good riddance to bad r......
RJ
Ricardo J's update04 Jan 2025, 15:59
Reviewer Update
I like the fact that you just completing ignoring the actual concern here, typical of RAIN. Anyways you guys just reminded me why i canceled the daamn thing in the first place. Good riddance to bad r......