RAIN support non-existent
Their support system is shocking! My 5G router arrived and Rain automatically changed my SIM. I no longer have access to my old 4G SIM, but cannot get the 5G to work. There is no official e-mail address for Rain or some support. Their phone number invites you to "press 1 for support" and then rings forever, with no-one answering. Their support system seems to be non-existent.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
15 Jun 2022, 15:36Hi Mark
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply15 Jun 2022, 15:36
Official
Hi Mark
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
's updateReviewer Update
15 Jun 2022, 15:46I have tried your UP address, as well as an alternative. Neither would work.
All I want is for my old 4G SIM to be reconnected. PLEASE....
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All I want is for my old 4G SIM to be reconnected. PLEASE....
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's update15 Jun 2022, 15:46
Reviewer Update
I have tried your UP address, as well as an alternative. Neither would work.
All I want is for my old 4G SIM to be reconnected. PLEASE....
***
***
All I want is for my old 4G SIM to be reconnected. PLEASE....
***
***
's updateReviewer Update
15 Jun 2022, 15:57I don't have a computer at home and so I don't really need the 5G Wi-Fi.
I just desperately want to get back to normal... my 4G connection. Why is this turning out to be so hard?
I just desperately want to get back to normal... my 4G connection. Why is this turning out to be so hard?
's update15 Jun 2022, 15:57
Reviewer Update
I don't have a computer at home and so I don't really need the 5G Wi-Fi.
I just desperately want to get back to normal... my 4G connection. Why is this turning out to be so hard?
I just desperately want to get back to normal... my 4G connection. Why is this turning out to be so hard?
's updateReviewer Update
15 Jun 2022, 16:12Yes, please cancel it and reinstate my 4G. I understand it may take time, but can you let me know asap. Otherwise I must simply walk away from Rain.
's update15 Jun 2022, 16:12
Reviewer Update
Yes, please cancel it and reinstate my 4G. I understand it may take time, but can you let me know asap. Otherwise I must simply walk away from Rain.
's updateReviewer Update
16 Jun 2022, 10:36Yes, I do.
's update16 Jun 2022, 10:36
Reviewer Update
Yes, I do.
's updateReviewer Update
17 Jun 2022, 13:51Thank you. Please let me know when I can insert my 4G SIM.
's update17 Jun 2022, 13:51
Reviewer Update
Thank you. Please let me know when I can insert my 4G SIM.
Rain's replyOfficial
17 Jun 2022, 14:18I will do that.
Rain's reply17 Jun 2022, 14:18
Official
I will do that.