RAIN Support (Non-Existent)

I am on RAIN 5G Premium, the last 3 weeks my internet speeds have been capped to about 90mbs. I raise a support ticket, 2 days later a reply. We will be sending you a new device. That's it. RAM delivers the new device but wants the old device. So I pack it up and handover. Open the new device, it's the Huawei 5G Outdoor Router. Says sim is pre-installed. Best part, RAIN didn't activate the pre-installed sim. This means no connectivity. For 2 days I am sitting without internet because of this. Raise a support ticket, no response. I am so frustrated at the lack of support and service. I had such an awesome experience when purchasing the 5G Package but that's where it all ended. Beginning to think that this was the biggest mistake I have ever made. Company lost a huge chunk of revenue due to this incompetence and guess what, day 3 no internet. Why am I paying RAIN?