VM
Vusi M
1 reviews | Active since Sept 2022
27 Sept 2022, 19:52
Rain Support is the Worst!!!
For 3 weeks I have had more than 6 hours of service interruption because my router is latched to one site. The Call Centre is clueless on how to manually switch sites if your router is mounted outside. How do you hire people who have no technical no how to work in your call centre?
By the way I cancelled the service. R999 is a lot of money to waste on no service
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
27 Sept 2022, 20:01Hi Vusi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply27 Sept 2022, 20:01
Official
Hi Vusi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
VM
Vusi M's updateReviewer Update
29 Sept 2022, 02:37And yet 24 hours later nothing has been done. You have changed the meaning of asap.
Proving that I was right to cancel
Proving that I was right to cancel
VM
Vusi M's update29 Sept 2022, 02:37
Reviewer Update
And yet 24 hours later nothing has been done. You have changed the meaning of asap.
Proving that I was right to cancel
Proving that I was right to cancel
VM
Vusi M's updateReviewer Update
29 Sept 2022, 11:10I am actually about to call your call centre and ask for a refund for this month because I am unable to use your service for up to 12 hours in a day depending on loadshedding schedules.
My router is latched to La Montagne and no one seems to know or have the technical know how on how I can switch between sites.
And yes I have logged into the router before and I am a technical person and if and only if you hired technical people in your call centre it would be better.
My router is latched to La Montagne and no one seems to know or have the technical know how on how I can switch between sites.
And yes I have logged into the router before and I am a technical person and if and only if you hired technical people in your call centre it would be better.
VM
Vusi M's update29 Sept 2022, 11:10
Reviewer Update
I am actually about to call your call centre and ask for a refund for this month because I am unable to use your service for up to 12 hours in a day depending on loadshedding schedules.
My router is latched to La Montagne and no one seems to know or have the technical know how on how I can switch between sites.
And yes I have logged into the router before and I am a technical person and if and only if you hired technical people in your call centre it would be better.
My router is latched to La Montagne and no one seems to know or have the technical know how on how I can switch between sites.
And yes I have logged into the router before and I am a technical person and if and only if you hired technical people in your call centre it would be better.
VM
Vusi M's updateReviewer Update
30 Sept 2022, 18:45This one is slower that La Montagne. I need to be able to see Lamontagne as it has good download and upload speed
VM
Vusi M's update30 Sept 2022, 18:45
Reviewer Update
This one is slower that La Montagne. I need to be able to see Lamontagne as it has good download and upload speed
VM
Vusi M's updateReviewer Update
03 Oct 2022, 20:46I tried all 3 cells for La Montagne and I cannot connect to any of them
VM
Vusi M's update03 Oct 2022, 20:46
Reviewer Update
I tried all 3 cells for La Montagne and I cannot connect to any of them
VM
Vusi M's updateReviewer Update
09 Oct 2022, 16:02I can now safely say you are unable to help me. None of these cells you have given me help.
The upload speed in most of them are so terrible they are unusable. I upload more than I download and the technician who installed this router understood this and helped me.
Between terrible speed and billing issues, you do know how to give someone a headache and ruin their life.
The upload speed in most of them are so terrible they are unusable. I upload more than I download and the technician who installed this router understood this and helped me.
Between terrible speed and billing issues, you do know how to give someone a headache and ruin their life.
VM
Vusi M's update09 Oct 2022, 16:02
Reviewer Update
I can now safely say you are unable to help me. None of these cells you have given me help.
The upload speed in most of them are so terrible they are unusable. I upload more than I download and the technician who installed this router understood this and helped me.
Between terrible speed and billing issues, you do know how to give someone a headache and ruin their life.
The upload speed in most of them are so terrible they are unusable. I upload more than I download and the technician who installed this router understood this and helped me.
Between terrible speed and billing issues, you do know how to give someone a headache and ruin their life.
VM
Vusi M's updateReviewer Update
13 Oct 2022, 14:53They came and I am not sure they knew what they needed to do. All they did was to elevate the router and I told them it was not going to work but what do I know.
Even after I reasoned with them that the site I am connected to is congested so how does elevating the router help and he said because my router is now high it will give me priority and did it work?
A BIG FAT NO!!
The technician you sent to install this router knew exactly what needed to be done and the ones you sent yesterday just did what I would also have done.
Just glad Metrofibre is almost done so I can kick you guys in the curb, because I don't think anyone at Rain really listens to their clients.
Even after I reasoned with them that the site I am connected to is congested so how does elevating the router help and he said because my router is now high it will give me priority and did it work?
A BIG FAT NO!!
The technician you sent to install this router knew exactly what needed to be done and the ones you sent yesterday just did what I would also have done.
Just glad Metrofibre is almost done so I can kick you guys in the curb, because I don't think anyone at Rain really listens to their clients.
VM
Vusi M's update13 Oct 2022, 14:53
Reviewer Update
They came and I am not sure they knew what they needed to do. All they did was to elevate the router and I told them it was not going to work but what do I know.
Even after I reasoned with them that the site I am connected to is congested so how does elevating the router help and he said because my router is now high it will give me priority and did it work?
A BIG FAT NO!!
The technician you sent to install this router knew exactly what needed to be done and the ones you sent yesterday just did what I would also have done.
Just glad Metrofibre is almost done so I can kick you guys in the curb, because I don't think anyone at Rain really listens to their clients.
Even after I reasoned with them that the site I am connected to is congested so how does elevating the router help and he said because my router is now high it will give me priority and did it work?
A BIG FAT NO!!
The technician you sent to install this router knew exactly what needed to be done and the ones you sent yesterday just did what I would also have done.
Just glad Metrofibre is almost done so I can kick you guys in the curb, because I don't think anyone at Rain really listens to their clients.