MS
Merick S
1 reviews | Active since Apr 2021
29 Nov 2024, 18:18
Rain Support is terrible
According to Rain, you should call if you have problem or use the router to log a support request or use rain.go. 1. How do you get through to someone when you're on hold for over 20 minutes? 2. You log a support request via the router which does not get responded tto, you don't get a support call 3. How do you use raingo if you're trying to get help with internet connectivity?
So, you're left to struggle until you log a complaint on hellopeter, then you get some sort of help.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
29 Nov 2024, 18:40Hey Merick S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply29 Nov 2024, 18:40
Official
Hey Merick S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
MS
Merick S's updateReviewer Update
22 Dec 2024, 16:44Logged yet another support request after Rain had connectivity issues, yet again.
Surprisingly had a call back within 15 minutes, feedback was that it would require Network Support to resolve. I should expect a call from them today. They called while I was the line with the previous support person and they promptly hung up after a few seconds, with an email confirming they tried reaching me and I was unavailable. I logged another support request on the router and on email and via the app, been waiting almost 4 hours for some sort of assistance.
Surprisingly had a call back within 15 minutes, feedback was that it would require Network Support to resolve. I should expect a call from them today. They called while I was the line with the previous support person and they promptly hung up after a few seconds, with an email confirming they tried reaching me and I was unavailable. I logged another support request on the router and on email and via the app, been waiting almost 4 hours for some sort of assistance.
MS
Merick S's update22 Dec 2024, 16:44
Reviewer Update
Logged yet another support request after Rain had connectivity issues, yet again.
Surprisingly had a call back within 15 minutes, feedback was that it would require Network Support to resolve. I should expect a call from them today. They called while I was the line with the previous support person and they promptly hung up after a few seconds, with an email confirming they tried reaching me and I was unavailable. I logged another support request on the router and on email and via the app, been waiting almost 4 hours for some sort of assistance.
Surprisingly had a call back within 15 minutes, feedback was that it would require Network Support to resolve. I should expect a call from them today. They called while I was the line with the previous support person and they promptly hung up after a few seconds, with an email confirming they tried reaching me and I was unavailable. I logged another support request on the router and on email and via the app, been waiting almost 4 hours for some sort of assistance.