VM
Victor M
1 reviews | Active since Nov 2015
21 Feb 2021, 14:09
Rain Support is bad
Case: *** I have exhausted my airtime from calling Raun Support. I still can't connect after I paid up in the morning because they could not debit earlier due to system maintenance. I really need to work, this is not good business
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
21 Feb 2021, 16:37Good afternoon Victor.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply21 Feb 2021, 16:37
Official
Good afternoon Victor.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
VM
Victor M's updateReviewer Update
21 Feb 2021, 17:39Hi Mosa,
I have been contacted and it is still not resolved.
At the end of a call, I was asked for a bank statement as proof that I paid, this is confidential records. Your website and Support team earlier confirmed payment.
Please sort this out asap. If I lose my job, you will employ me.
I have been contacted and it is still not resolved.
At the end of a call, I was asked for a bank statement as proof that I paid, this is confidential records. Your website and Support team earlier confirmed payment.
Please sort this out asap. If I lose my job, you will employ me.
VM
Victor M's update21 Feb 2021, 17:39
Reviewer Update
Hi Mosa,
I have been contacted and it is still not resolved.
At the end of a call, I was asked for a bank statement as proof that I paid, this is confidential records. Your website and Support team earlier confirmed payment.
Please sort this out asap. If I lose my job, you will employ me.
I have been contacted and it is still not resolved.
At the end of a call, I was asked for a bank statement as proof that I paid, this is confidential records. Your website and Support team earlier confirmed payment.
Please sort this out asap. If I lose my job, you will employ me.
VM
Victor M's updateReviewer Update
22 Feb 2021, 15:04Rain Support,
You have cost me a working day. I have a right to a service that I am paying for. This is not what I paid for.
You have cost me a working day. I have a right to a service that I am paying for. This is not what I paid for.
VM
Victor M's update22 Feb 2021, 15:04
Reviewer Update
Rain Support,
You have cost me a working day. I have a right to a service that I am paying for. This is not what I paid for.
You have cost me a working day. I have a right to a service that I am paying for. This is not what I paid for.
VM
Victor M's updateReviewer Update
23 Feb 2021, 12:42Still no further communication from Rain.
VM
Victor M's update23 Feb 2021, 12:42
Reviewer Update
Still no further communication from Rain.