GJ
Giovanni J
1 reviews | Active since Mar 2019
13 Feb 2021, 16:02
Rain Support has no clue what they doing
Ordered the 5g Premium package. The router got delivered speedily. Now on my 2nd day waiting for the sim card to be activated. Seems the billing team doesn't know what they doing. Also they don't even know what package I ordered, they keep asking me about 4G. Keep receiving promises about escalating to the billing team but until now i received no feedback even after numerous calls of which the last call was 30mins long. I've never in my life worked with such incompetence.
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Replies (2)
Rain's replyOfficial
13 Feb 2021, 16:35Good afternoon Giovanni.
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
Rain's reply13 Feb 2021, 16:35
Official
Good afternoon Giovanni.
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
GJ
Giovanni J's updateReviewer Update
13 Feb 2021, 19:03How about you send RAM to come and fetch this ******* you guys dropped at my place, and bring my monies with as well. I cannot be waiting until you sort out your inadequate business.
I'm sure with any other service provider I would have had connection already, even with Telkom
I'm sure with any other service provider I would have had connection already, even with Telkom
GJ
Giovanni J's update13 Feb 2021, 19:03
Reviewer Update
How about you send RAM to come and fetch this ******* you guys dropped at my place, and bring my monies with as well. I cannot be waiting until you sort out your inadequate business.
I'm sure with any other service provider I would have had connection already, even with Telkom
I'm sure with any other service provider I would have had connection already, even with Telkom