Rain Support Does Not Exist

We have had Rain as network provider for 3 years. Initially we have been happy. However the costs have almost doubled in this time and are now sent to rise again from 739pm to 799pm. Also, in our area (Primrose) Rain network drops to near-stagnant from around 6pm to 9pm (known area issue). Also we need to cut costs. So we have tried the regular support routes to either get our package downgraded (why pay R799pm for almost 0kbps?), or to cancel. We have been trying since 7 APRIL to get ANY response from Rain - even when we submitted a request to get someone to call us to cancel, not a word. Rain literally ignores its clients! If nobody can be bothered to even contact us about this, we will delete the billing details and you just won't get paid anymore.