Rain support and after sales service is rotten

Hi there. I believe this would be number 41 times that I have made contact with rain to get my 5G sorted out. Every time I have to explain the whole story again. I am totally fed up and can no longer stand to even hear you company name. Last time I will type a complaint or comment in this regard. I will find out what other avenues I need to explore to force you into communicating to be the resolution. On the 14th of May 2020 I made payment via your online payment platform. "14/05/2020 RAIN BRYAN -999.00" three days later I receive the Huawei router. I followed all instructions to the tee and I am unable to get any signal. Not even 1kb so where the signal is shown I only see three dots. I have walked with the unit testing over my entire yard including climbing on my roof to get line of site to the 5g tower. Nothing. I then reached out to other people on Facebook for assistance since none of you where able to take a call. with their advice and those of my fried who ordered his same day as me I was still not getting any signal. Eventualy when I got some form a feedback from your email support they asked me to do the same things I have already tried doing. I did however do those again as well as send screenshots of what I have done so to show my steps. Still no signal and no reply on the mail as to next steps. As you can see it is almost a month later and I still have no resolution. I have asked for a new unit or a technician to come out and assist. Alternatively I want a refund. My complaint is that I bought this device and its not working. I followed all steps as asked. I escalated to you the issue and i'm being ignored. Please can I ask that you escalate this issue now to someone who can give a **** Thanks Rhowen