AT
Aiden T
1 reviews | Active since Jul 2020
11 Jul 2020, 09:01
Rain Support
I have had rain 5G for the last 2 months and I was impress by the performance of the service though my concern is that since lockdown there has been no effective means of communication for support .
I have recently encountered a problem with my 5G CPE and I am unable to manage my own account on the website to suspend /cancel the current package in order to get a replacement.
, how can an ISP not have a work from home solution for their call center ?
Pertaining to the problem I have with my CPE what are the conditions for warranty on the device as I am aware that the SIM and the device are linked?
Your urgent assistance in the matter would be highly appreciated.
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Replies (2)0
Replies (2)
Rain's replyOfficial
11 Jul 2020, 09:05Hi Aiden
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply11 Jul 2020, 09:05
Official
Hi Aiden
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
AT
Aiden T's updateReviewer Update
11 Jul 2020, 09:17Hi Fattima
I will be expecting a call within the next 12 hours please as I have waited 3 months to receive feedback from support .
I will be expecting a call within the next 12 hours please as I have waited 3 months to receive feedback from support .
AT
Aiden T's update11 Jul 2020, 09:17
Reviewer Update
Hi Fattima
I will be expecting a call within the next 12 hours please as I have waited 3 months to receive feedback from support .
I will be expecting a call within the next 12 hours please as I have waited 3 months to receive feedback from support .