RR
Rafiq R
1 reviews | Active since Mar 2023
24 Feb 2026, 20:49
********** Rain 'support'
********** support from Rain. We are without internet for more than a week, loss of work and clients and all they tell us is that we need to restart our router/they are working on it or it is the tower. No consistency in support and who know where is the world the 'support' agents are actually based. No help, so frustrating. Why pay for a service we are not getting?
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
25 Feb 2026, 08:27Hi Rafiq
Thank you for bringing this to our attention.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Rain's reply25 Feb 2026, 08:27
Official
Hi Rafiq
Thank you for bringing this to our attention.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your query; we will be in touch to further assist.
Regards,
rain.
RR
Rafiq R's updateReviewer Update
25 Feb 2026, 17:49We have done all of this, nothing has changed. No help. Your support team has actually put the phone down while I was talking to them. Deplorable service
RR
Rafiq R's update25 Feb 2026, 17:49
Reviewer Update
We have done all of this, nothing has changed. No help. Your support team has actually put the phone down while I was talking to them. Deplorable service
RR
Rafiq R's updateReviewer Update
25 Feb 2026, 18:38Spoke to 3 customer agents today, all three with a different piece of advice and "troubleshooting". They blame our router now even though everyone in our neighbourhood with Rain has the absolute same experience. So it is a Rain problem. Still no help or support
RR
Rafiq R's update25 Feb 2026, 18:38
Reviewer Update
Spoke to 3 customer agents today, all three with a different piece of advice and "troubleshooting". They blame our router now even though everyone in our neighbourhood with Rain has the absolute same experience. So it is a Rain problem. Still no help or support