Rain Support

So I basically asked them if there's another way to receive my 5G package as I am not at home before 5pm. I heard that you can pick it up at one of the courier partners and since I literally live around the corner from RAM in Bellville I can go pick it up myself when I'm available. So I logged a support ticket to ask them about it, my ticket was just resolved without any feedback, I responded to the same ticket asking for feedback or if they forgot to type any text and they resolved the ticket again. I'm like literally laughing here because I did not get any feedback whatsoever and my ticket has been resolved twice. Anyone else experience this service from Rain support? I feel a little offended it's almost like I asked a stupid question. lol