DJ
Danie J

1 reviews | Active since Jul 2011

29 Aug 2024, 12:09

RAIN - SUPER FAST TO SELL *******, SUPER SLOW TO REACT TO SUPPORT

I have been trying for a week to get ANYONE from Rain to contact me.

You sold me a Rain 101 unit claiming that there is 5G where I live, your router does not even logon to 4G where I live, nevermind 5G

Process cancellation for this unit – your sales person **** to me when she said that Rain 5 G was available at my location in the Leeuwgedacht conservancy

I received the unit today and it does NOT detect any 5 G signal

It also does not fall back onto any 4 G network so this piece of junk will not work for me after she **** to me

I will have this unit available at the same address you delivered it to today. I have not opened or used any of the 2 simcards

I also demand a full refund as your sales person did not check properly whether there is signal at my location so she made me accept this unit under false information

Also SUPER PATHETIC that you delete my complaints on Facebook without responding, seems that its easier to delete complaints than to actually do something about it

0
Replies (1)
Rain
Rain's reply29 Aug 2024, 13:12
Official
Hi Danie,

Thank you for bringing this to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.