Rain sucks, This is theft, poor client service

Rain has moved client service to Asia and they drop the call on you they unable to transfer your call, the waiting time is very long, they unable to trouble shoot they unable to understand South African accent this sucks. I have been without network for 10 days however the payment was on time. No client service, there is no team leader to support and they advise that they cannot give out their surnames or where they are located. Rain im moving what a disappointment.