Rain sucks

That's what all your customer support agents have said

Yeoline,

Does Rain actually have employees?

My problem is still not sorted out still no phone call still no assistance.

Email responses and no answers

From: Ella Bella Palmer <***>
Sent: Wednesday, 14 October 2020 09:50
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** And again no phone call no assistance, signal is **** packet drops and so on what must I do?


From: Ella Bella Palmer <***>
Sent: Tuesday, 13 October 2020 13:28
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** And still no reply
From: Ella Bella Palmer <***>
Sent: Tuesday, 13 October 2020 08:13
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** Good morning
I'm emailing for the 31st time with no replies no fix and no service.
My upload speed is non existent My download speed is 18.6kbps.
Please someone contact me ***
From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 20:45
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** Out of my 30 emails I have received 3 replies no assistance whatsoever no communication I have no signal whatsoever it's On off on off 20kbps 48kbps 100kbps and then nothing

From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 19:49
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** Seriously Yaseen
What is going on
From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 19:36
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** You guys are not answering calls there is no fu*"ing signal whatsoever what the hell is going on
From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 19:07
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** Come on guys I need an answer
***
From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 16:51
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** My cell number is ***
From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 16:14
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** OK, hi.
So I have phoned again today and have spent over 300 rand of airtime trying to get something sorted.
Now if you have a ticket system you should see that there is a serious issue here. I can't even get on a Google page to try and type an email and send it I have to do it of my vodacom data.
Which funny enough has 49mbps download speed and 86mbps upload speed and the one tower is like 3 km away.
Where as your closest tower to my house is 0.77km away and I barely get more than 159kbps download and 279kbps upload. I have run out of airtime and now can't phone for assistance because all of it has gone to 25minute calls with your call Centre which cannot put me through to an IT technician. I am told they not allowed to. Is this due to the fact that you all work remotely from home and are unable to assist efficiently from home/alternatively your connection speeds using your own company product just as **** as mine?

I am still waiting on answers and feedback and questions I have raised. Yet no response.
If this is how you treat your customers I'm surprised you have any.
I am also still waiting to receive a phone call from the imaginary IT Technician to no avail.
Seriously what the hell
From: Ella Bella Palmer <***>
Sent: Monday, 12 October 2020 13:47
To: rain Customer Support <***>; rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** Can I get an answer here, I can do absolutely nothing, I work from home and no internet access means no work no work means no money.
How is it that my vodacom Sim gets 47mbps up and 56mbps down and the tower is further than yours
From: rain Customer Support <***>
Sent: Sunday, 11 October 2020 17:58
To: Elouise Palmer <***>
Subject: [rain] Re: Phone Call From: Caller *** ##- Please type your reply above this line -##Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***
Yaseen J (rain CeC)11 Oct 2020, 17:57 SASTHi

the device will be on loan to you for as long as you use our services,
the minute you cancel, you need to return your device
Elouise Palmer11 Oct 2020, 17:55 SASTLook at this this is ridiculous Attachment(s)
IMG_***.jpg
Elouise Palmer11 Oct 2020, 17:54 SASTWhat will the cost be involvedYaseen J (rain CeC)11 Oct 2020, 17:46 SASTHi

I am going to request for an outdoor router to sent to you,
That will perhaps assist you in getting better signal readings and better internet connection.
Elouise Palmer11 Oct 2020, 17:43 SASTWhy am I connected to this tower Attachment(s)
Screenshot_***_com.android.chrome.jpg
Elouise Palmer11 Oct 2020, 17:42 SASTThis is what I have been dealing with since I got this Sim card and honestly this is disgusting service Attachment(s)
IMG_***.jpg
Elouise Palmer11 Oct 2020, 17:16 SAST
From: Ella Bella Palmer <***>
Sent: Sunday, 11 October 2020 17:12
To: rain Customer Support <***>
Subject: Re: [rain] Re: Phone Call From: Caller *** Nope nothing and now have no signal whatsoever From: rain Customer Support <***>
Sent: Sunday, 11 October 2020 11:08
To: Elouise Palmer <***>
Subject: [rain] Re: Phone Call From: Caller *** Attachment(s)
Screenshot_***_com.android.chrome.jpg
Elouise Palmer11 Oct 2020, 17:12 SASTNope nothing and now have no signal whatsoever Yaseen J (rain CeC)11 Oct 2020, 11:08 SASTHi

Please face your device towards paling street and carb road and do a speed test for me
Elouise Palmer10 Oct 2020, 21:54 SASTI cannot explain to you how ****ed off I am this is pathetic.
You guys are of no help whatsoever Attachment(s)
Screenshot_***_com.android.chrome.jpg
Elouise Palmer10 Oct 2020, 20:35 SASTYaseen and colleagues,
This is the worst customer service I have ever received my internet is still not working and after calling over 12 times today for assistance nothing from you guys really **** serviceElouise Palmer10 Oct 2020, 19:28 SASTOK this is absolutely pathetic I have phoned 12 times today complaining I have emailed support with absolutely no assistance Attachment(s)
IMG_***.jpg
Elouise Palmer10 Oct 2020, 16:55 SASTUpload speed is 325kbps download is 85kbps
Seriously not cool. Same in my phone so what nowElouise Palmer10 Oct 2020, 16:15 SASTWhat is going on Elouise Palmer10 Oct 2020, 16:11 SASTTplink Attachment(s)
Screenshot_***_com.tplink.tether.jpg
Yaseen J (rain CeC)10 Oct 2020, 13:09 SASTHi

Please advise what device are you using?

Elouise Palmer10 Oct 2020, 12:08 SASTExplain this it's pathetic I have struggled for days now when promised I will get the best because of all the towers around me seriously and your support Centre helps nothing Elouise Palmer10 Oct 2020, 12:07 SASTI am going to lose my **** how can upload speeds be in the 15mbps and download in the dam 0.08kbpsElouise Palmer10 Oct 2020, 11:26 SASTThis is utterly pathetic Attachment(s)
IMG_***.jpg
Sibongile Serwalo (rain CeC)10 Oct 2020, 11:20 SASTRequest #*** "Phone Call From: Caller ***" was closed and merged into this request. Last comment in request #***:Phone Call From: Caller Elouise Palmer10 Oct 2020, 11:17 SASTIt is not working at allYaseen J (rain CeC)10 Oct 2020, 09:11 SASTHi

I have detached you from the network,
Please reboot your device and advise if your internet is working?






I am at my wits end I can't even watch Netflix let alone send an email on my laptop.

Don't tell me someone will contact me and no one does what **** is this

And still absolutely no replies on email or phone call this is appalling and real ****py service

And I am still waiting for someone to call this is disgusting