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Nicholas C
1 reviews | Active since Aug 2022
15 Aug 2022, 15:24
Rain sucks!!
By far the worst company I have ever dealt with!!!! I logged a ticked 8 days ago and was informed that I should receive a call in 2 or 3 days,still nothing!! Then today I called another 10 times going around in circles and keep getting transfered where they ask the same questions over and over! Finally spoke to a manger named Senzo,who promised to look into it and call me back in an hour,guess what?? Still nothing!!!
Obviously with their horrible customer service I had to call them another 5 times,again going in circles and no one knowing who Senzo is..??
I would not recommend them to anyone!! Stay away from this horrible company that's quick to take your money end of the month,but not interested in resolving any issues!!
0 stars from me!!!!
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
15 Aug 2022, 15:30Hi Nicholas
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply15 Aug 2022, 15:30
Official
Hi Nicholas
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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Nicholas C's updateReviewer Update
15 Aug 2022, 16:22When next year this time??
Asap should have been done 8 days ago!!
Asap should have been done 8 days ago!!
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Nicholas C's update15 Aug 2022, 16:22
Reviewer Update
When next year this time??
Asap should have been done 8 days ago!!
Asap should have been done 8 days ago!!
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Nicholas C's updateReviewer Update
15 Aug 2022, 16:52There are old thick flat falls blocking the closest tower you are mentioning. So moving the router around is not helping at all! I have mention this before too!!
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Nicholas C's update15 Aug 2022, 16:52
Reviewer Update
There are old thick flat falls blocking the closest tower you are mentioning. So moving the router around is not helping at all! I have mention this before too!!
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Nicholas C's updateReviewer Update
15 Aug 2022, 17:16I only have one window I can point it out,the rest of the place the walls all to thick. So that's not the solution
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Nicholas C's update15 Aug 2022, 17:16
Reviewer Update
I only have one window I can point it out,the rest of the place the walls all to thick. So that's not the solution
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Nicholas C's updateReviewer Update
15 Aug 2022, 17:30Let's see how long this takes now,I hope I dont have to call you again. Next time I have to call you with this same issue,I will be changing providers!
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Nicholas C's update15 Aug 2022, 17:30
Reviewer Update
Let's see how long this takes now,I hope I dont have to call you again. Next time I have to call you with this same issue,I will be changing providers!
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Nicholas C's updateReviewer Update
16 Aug 2022, 11:10When? Another day has passed
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Nicholas C's update16 Aug 2022, 11:10
Reviewer Update
When? Another day has passed
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Nicholas C's updateReviewer Update
16 Aug 2022, 14:23They can call me know to arrange,I will only be available on Friday. So we need to set a time for friday
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Nicholas C's update16 Aug 2022, 14:23
Reviewer Update
They can call me know to arrange,I will only be available on Friday. So we need to set a time for friday
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Nicholas C's updateReviewer Update
27 Sept 2022, 11:30The technician arrived and just gave me another router,I am still having the same issues. I think it will be better if he places the device on the roof as he mentioned. Not sure why he didn't do that at that moment. Can you get someone to install the routor on the roof?? My connection is still horrible
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Nicholas C's update27 Sept 2022, 11:30
Reviewer Update
The technician arrived and just gave me another router,I am still having the same issues. I think it will be better if he places the device on the roof as he mentioned. Not sure why he didn't do that at that moment. Can you get someone to install the routor on the roof?? My connection is still horrible
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Nicholas C's updateReviewer Update
27 Sept 2022, 12:10When will this be arranged for?
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Nicholas C's update27 Sept 2022, 12:10
Reviewer Update
When will this be arranged for?
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Nicholas C's updateReviewer Update
27 Sept 2022, 12:13Also as mentioned before,I am only available on Friday
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Nicholas C's update27 Sept 2022, 12:13
Reviewer Update
Also as mentioned before,I am only available on Friday
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Nicholas C's updateReviewer Update
03 Oct 2022, 13:30I am still very disappointed!
After the second "field technician" came out,the job still hasn't been done properly. He just blatantly ignored everything I said and connected it to a drain pipe,facing exactly the way I had it when the connection was horrible. The cable was also laid down in a hurry and wasn't done neatly at all! I had to go remove the routor from where he had put it myself since the connection was 5 times worse then when it was inside! I have requested for it to be on the roof facing the closest tower multiple times and they still can't get it right!
The tower is literally the next street!
How can a company be so ***********??
After the second "field technician" came out,the job still hasn't been done properly. He just blatantly ignored everything I said and connected it to a drain pipe,facing exactly the way I had it when the connection was horrible. The cable was also laid down in a hurry and wasn't done neatly at all! I had to go remove the routor from where he had put it myself since the connection was 5 times worse then when it was inside! I have requested for it to be on the roof facing the closest tower multiple times and they still can't get it right!
The tower is literally the next street!
How can a company be so ***********??
NC
Nicholas C's update03 Oct 2022, 13:30
Reviewer Update
I am still very disappointed!
After the second "field technician" came out,the job still hasn't been done properly. He just blatantly ignored everything I said and connected it to a drain pipe,facing exactly the way I had it when the connection was horrible. The cable was also laid down in a hurry and wasn't done neatly at all! I had to go remove the routor from where he had put it myself since the connection was 5 times worse then when it was inside! I have requested for it to be on the roof facing the closest tower multiple times and they still can't get it right!
The tower is literally the next street!
How can a company be so ***********??
After the second "field technician" came out,the job still hasn't been done properly. He just blatantly ignored everything I said and connected it to a drain pipe,facing exactly the way I had it when the connection was horrible. The cable was also laid down in a hurry and wasn't done neatly at all! I had to go remove the routor from where he had put it myself since the connection was 5 times worse then when it was inside! I have requested for it to be on the roof facing the closest tower multiple times and they still can't get it right!
The tower is literally the next street!
How can a company be so ***********??
NC
Nicholas C's updateReviewer Update
03 Oct 2022, 14:14Can you arrange a competent person this time,that knows their job. I want it on the roof facing the closest tower in the next street. Make sure they know this and I don't have to explain it again!I don't want it anywhere else or facing anywhere else! Also need an wifi extender apparently if the router goes on the roof,after all these inconveniences and going back and forth forImonths.I would appreciate some assistance with an extender.
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Nicholas C's update03 Oct 2022, 14:14
Reviewer Update
Can you arrange a competent person this time,that knows their job. I want it on the roof facing the closest tower in the next street. Make sure they know this and I don't have to explain it again!I don't want it anywhere else or facing anywhere else! Also need an wifi extender apparently if the router goes on the roof,after all these inconveniences and going back and forth forImonths.I would appreciate some assistance with an extender.
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Nicholas C's updateReviewer Update
11 Oct 2022, 12:14Still nothing has been done to resolve any of my concerns or requests. I stand by my first comment, stay away from this company! Useless!
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Nicholas C's update11 Oct 2022, 12:14
Reviewer Update
Still nothing has been done to resolve any of my concerns or requests. I stand by my first comment, stay away from this company! Useless!