ZH
Zhane H

1 reviews | Active since Jan 2025

27 Jan 2025, 17:52

rain sucks !!

This is my 2nd bad review of rain Wi-Fi its honestly the worst decision I've made since ive moved into my place i had to spend over 2000 rand just to work because i work remotely thinking my Wi-Fi is going to be fixed i am stressed and i don't unheard I've spoken to 15 rain consultants that done absolutely ****ol!!! to help me in the matter all they've done was sent me a new router thinking the router was the problem. i put one sim card in my phone it only 2gigs what must i do with that for the month? They are unprofessional and i am not a person that complains but it's going to 3 weeks now and still nothing no matter what i do. what the **** do i do next!!??? if they won't help me because im going to have to pay this month for Wi-Fi i did not use!!! They speak to me like im dumb like i didn't try everything they told me i waited the whole of last week for the wifi not to work when the 2nd router arrived today !!!!!!!!!!!!!does anyone have a number i can call that will actually help me ??????????????? **** this im not a fool rain ! we depend on you to run a business, and this is what i get? very disappointed very very upset!!!!!

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Replies (7)
Rain
Rain's reply27 Jan 2025, 18:15
Official
Hi Zhane H,

Thank you for bringing this to our attention, we're sorry to hear this has been your experience.

We're looking into your connection query; we will be in touch to further assist.

Regards,
rain.
ZH
Zhane H's update27 Jan 2025, 18:34
Reviewer Update
Hi i sent the picture via email u provided
ZH
Zhane H's update27 Jan 2025, 20:12
Reviewer Update
the email did not work please a email to me in writing . thank you
ZH
Zhane H's update27 Jan 2025, 20:47
Reviewer Update
i just sent it
ZH
Zhane H's update28 Jan 2025, 11:47
Reviewer Update
Hi my deice is still not working how will it take for it to work i unplugged it and rebooted it more than 3 times already
ZH
Zhane H's update31 Jan 2025, 08:19
Reviewer Update
Hi, I made it to the store, I did tell them that. but I got home my device is still not working. I think its best just to cancel my contract before I get billed for Wi-Fi I did not use. thank u for trying but I am over my head. my mom uses rain Uitenhage and it works for her I have no idea why it doesn't work for me and I am close to the tower.
ZH
Zhane H's update02 Feb 2025, 08:33
Reviewer Update
i want rain to be cancelled before i get billed for Wi-Fi I did not even use! please contact me