Rain Sucks

Someone used my ID number to open up a Rain account. After calling through to Rain they telling me they're going to transfer me to Billing. These people leave me on hold for over 20 minutes and then drop the call. I still haven't been able to resolve this issue. These people are okay with *****ULENT activities happening in their company. They cover it up. How do we open up accounts under ID numbers and dont take supporting documents?