Rain Sucks!

On the 1st of October my service was disconnected because I hadn't made a payment, so I proceed to make the payment, and in the morning which was on the 2nd of October I was billed again on the same account. So I logged a complaint which was o Saturday and was advised to wait until Monday till both payments reflects on their System. so I waited and still followed up using my airtime and was told my issue will be resolved within 72 hours, it's Thursday now no feedback, I still had to call them for a follow up and was told to wait again. I've produced all the necessary documentation required but now must I wait for Jesus's second coming to get my refund? If we not complaining about network related issues it's this now mind you we're still promised coverage!??