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WR
Willem R

1 reviews | Active since Apr 2026

29 Apr 2026, 17:06

Rain suck donkey **** through a straw from an ******'s ass

Have been having an issue for a month now with extremely slow internet, about 512kbps, which starts at about 18:30 and continues until about 22:30. For the first two weeks I got the run around by Rain's useless ai chat bot and then their offs**** helpdesk. Finally I decided to resort to starting a social media campaign and then suddenly their local team starts phoning me. That was a third week of useless back and forth until I got to someone who was good and started getting results. She offered me an upgrade on my router, which should have happened over a year ago, which was then installed. The same night I still experienced the same issue and got in contact with her, you guessed it, over social media (seems to be the only way you get to speak to someone local...hint...hint). She then had me make arrangements for my place to be available for today so that a tech can come fix the antenna they installed facing the opposite direction away from the tower and behind a wall🤦🏼♂️🤦🏼♂️🤦🏼♂️. I repeatedly tried to phone the tech that was supposed to come out and he didn't answer his phone until after 15:00 today. He then said he will be at my place by 15:15. By 15:30 he phoned me to say he's at the wrong house and because he's already with that customer, he would not be making it today...HOW TF IS THAT FAIR TO A CUSTOMER WHO'S BEEN HAVING AN ISSUE FOR A MONTH?!?!

Keep in mind "today" means 29/4/2026. Should I just rip all of their equipment off my walls and put it in a nice heap in the street and send them a photo on, you guessed it, Facebook?

And please Rain, don't hit this post with your ****ing generic response I see over and over and over again. You've tried the wrong customer today. Now fix or pick up...you choose🖕🏻

0
Replies (13)
Rain
Rain's reply29 Apr 2026, 17:18
Official
Hi Willem, 

We're sorry your rain experience hasn't been as good as you expected.
 
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.

Regards,
rain. 
WR
Willem R's update30 Apr 2026, 13:38
Reviewer Update
As expected, the generic response. You guys need to up your game because we are sick of this ***. Do you want your equipment out on the street?
WR
Willem R's update30 Apr 2026, 15:37
Reviewer Update
Patience? I have no more of that after a month. Call me immediately ffs!
WR
Willem R's update30 Apr 2026, 16:40
Reviewer Update
If anyone is reading this reply and wanting to choose Rain... don't. Just don't do it okay. It's the worst service there is. Don't believe any of the "positive" reviews. It's most likely staff and their friends and family writing those reviews. The only thing they give you is problems, excuses and generic responses
WR
Willem R's update01 May 2026, 06:46
Reviewer Update
And now you charged me R1272 of which I didn't and would never agree to and is apparently my new monthly subscription fee?!? Come get your equipment, I am done with this and I want every single cent of that R1272 I did NOT agree to back

If I don't see that money within 3 days, not working days...just 3 days, I will be contacting a lawyer and I will be visiting your offices in Bellville South with a package in hand

You've messed with the wrong person this time
WR
Willem R's update04 May 2026, 10:28
Reviewer Update
So today at 9:18 I was promised a full refund of R1273 and that the service has been cancelled as per my request and that I would still be able to use it until the end of the month with no additional costs. Rain tried their hardest to convince me to stay but with the absolute horrid service I've been getting combined with the absolute zero communication from their side, my mind has been made up.

Rain will NEVER get any support or recommendation from me ever again.

There's a day in hell waiting for these corporate companies who think they own your money

And again Rain... FAFO😘
WR
Willem R's update04 May 2026, 22:42
Reviewer Update
The amount to be refunded is R1273 and not a cent less thank you. This was confirmed to me and I want it in writing to my email as per my request on your recorded call. This recording will also confirm the amount as stated by your agent. It is not only R653. 33

I will be waiting for the full amount and if not received, steps will be taken. Please reply publicly from now on
WR
Willem R's update06 May 2026, 14:34
Reviewer Update
I'm cancelling therefore I don't want if for the month of May which means you owe me. This was confirmed on a recorded call. I'm taking legal steps now
WR
Willem R's update12 May 2026, 14:26
Reviewer Update
Contacting you is damn near impossible because it's damn near impossible to speak to a local agent. You have to come deinstall and remove your equipment from my premises by 17:00 today or I will be charging, and definitely will collect, a storage fee of R150 per day starting today. I want your useless equipment off my premises immediately

And from now on, do NOT respond on hellopeter. Phone me on the number you already have strictly. I'm also making all of this public to bring light to your shortcomings and issues
WR
Willem R's update01 Jun 2026, 07:58
Reviewer Update
You have deducted another R342.35 from my account this morning and I was told, after asking, there will be no further deduction from my account when your company last contacted me about my refund. If you do not cease deductions immediately and refund me this R342.35 amount, I will be seeking legal action. Your company made errors and didn't come to the table from your side and that is NOT my problem. Fix this immediately. You will contact me via phone and you will provide me with information and lastly you will make sure that I am refunded this new amount by the end of this week and no later

After this refund, you will make sure that I am wiped from your system, have no further deductions from me and never ever deduct, contact me or use my information again.

I have contacted ISPA and will be furthering action against you from now on

Zero Kind Regards,
Willem Roux
WR
Willem R's update01 Jun 2026, 23:45
Reviewer Update
I checked my profile and it said that I would be credited R342.35 but then immediately said that my account will be debited R342. 35. I need in wroting on an email that this ampunt will be refunded and that there will be zero further deductions and that all my info and billing will be deleted. I want no further co tact with Rain after this refund and want no further deductions. Tbjs has to be settled once and for all and be done with
WR
Willem R's update04 Jun 2026, 07:41
Reviewer Update
I need my email which needs to state that there will be no further deductions ever, my profile has been deleted, my banking details have been deleted and that the matter is now over
WR
Willem R's update05 Jun 2026, 22:12
Reviewer Update
I have received the refund. I need, in writing, that there will be no further deductions of any kind ever and I also need, in writing, that all of my information (including my banking details) have been removed from your system. If I do not receive the email with those requirements on them within 5 days, working days or not, I will be calling on the POPIA act to be app**** in full and I will also be contacting ISPA again to take it even further

This will be the last interaction needed between me and your company. I am making it know now that I will seek legal action should you bill me again as I have nothing outstanding with Rain.

Furthermore, I require you to stop replying on this a HelloPeter post and start communicating strictly through email as a form of professionalism