RAIN substandard

For the last two weeks our 5G has been offline more than online. After speaking to a local technician, they informed that the tower was down and that it was undergoing maintenance. The issue has not been resolved for two weeks, I called again after which the call centre has relocated to India and they just keep saying to switch the router off for 15-30 minutes and then on. This also does not solve the problem as we have to switch it off pretty much every hour which is ridiculous and then it anyways only works for a quarter of the time, the rest of the time we need to wait it out for an unknown period of time for it to only work for an unknown period of time.

Today I called the support line again which took 15 minutes to get through to a technician who apparently couldn’t hear me properly even though I could hear him clearly, so he cut the call. Another 8 minutes on another call and the line got cut without anyone answering. Then another 8 minutes and the exact same thing. The issue is still not resolved and I’m currently sitting with no internet after having switched the router off another 5 times…

Extremely frustrating and would not recommend RAIN anymore as the service delivery and support is substandard.