CR
Chandre R

1 reviews | Active since Nov 2023

21 Dec 2023, 16:59

Rain Subscription Cancellation Handled Promptly

Dear Rain Team,

I hope this message finds you well. I recently received an email regarding a payment update for a Rain subscription.

This is your email:

payment update

Hey Chandre ,

Heads up, due to the upcoming public holidays, your rain subscription will be debited on December 30th. If you prefer to be debited on January 2nd, please reply 'No' to this email to 'opt-out'.

Thanks, rain

I would like to clarify that I am no longer a customer of Rain. I have settled all outstanding fees, including the cancellation fee, and have provided proof of the same to your company.

I kindly request that my details be promptly removed from your list of customers, as I have not used your services for the past two years. Additionally, I would appreciate it if further communications regarding payments could be ceased, as I do not have any outstanding obligations.

Thank you for your attention to this matter, and I trust that my request will be processed promptly.

Best regards,

Chandre

0
Replies (1)
Rain
Rain's reply21 Dec 2023, 17:03
Official
Hi Chandre De Reuck. 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain.