Rain subscription Cancellation - GOING UNATTENDED - Serious concern and problem!!!

I am beyond disappointed, frustrated and annoyed with Rain and their service.

I need urgent assistance in this matter as NO ONE is contacting me back - telephonically, via email, or whats app.

My life partner has passed away at the end of Feb 2025 and I asked that my subscription be cancelled due to me not having the finances to continue paying this Rain subscription.

I was told by one consultant (who had called me) that I cannot cancel my subscription until I have paid my outstanding amount. She hung up on me after I had asked her why I have to pay for something I have not used. She argued with me and told me again that I cannot cancel my subscription and have to make payment, then only will she send me the cancellation documents. At the time she called me my account was not in arrears!

I made use of the AI robot communication for someone at Rain, or a consultant to call me back in regards with cancelling the subscription. The AI assistant sent numerous emails on my behalf and now almost 3 months later - NO CORRESPONDENCE FROM RAIN IN ANY WAY.

As per advised message from the AI assistant I had to submit my partners death certificate and a signed letter to confirm cancellation of my Rain subscription, which I did immediately. And believe it or not- Still nothing.

I do though get sms messages from Rain the last 3 days saying I need to pay my account or I will be disconnected. Other than that - NO CALL OR CORRESPONCE from Rain in regards with me cancelling my subscription.

This is not the most shocking problem I am having with Rain. When I logged into the app it now shows that I am owing Rain over R1 800... how am I supposed to pay that amount when I told them that I cannot even afford my monthly subscription after the passing of my life partner.

I am at wits end with Rain and the cancellation of the subscription with them.

Do they do this on purpose so that a persons account runs up and up, and then there are so much more complications that comes my way in regards herewith, that I don't know what to do or say.

Will my message be read by the correct person, or at least someone who wants to assist me and help me to get this subscription cancelled.... without even more costs involved!

I earn a small salary and barely cope or make a month through financially, and with my partner not being there to assist me financially, I am just not able to pay this subscription, or the apparent 'arrears amount'

I am asking for assistance with this, please!