Rain subscription cancellation

I sent a message to Rain for the cancellation of my Rain subscription on 25/06/2024 - I got Reference number and that a consultant was going to call me. They never did.

I called and spoke to a consultant and explained my reasons for the cancellation and he said a consultant would call me. They never did. End June - my subscription of R595 still went through and service provided. July 25 - I called Rain to cancel, again I was told a consultant was going to call me. They never did. I then made sure the subscription would not go through (so the subscription can automatically cancel), which it did on 02.08 24 (no service was provided) On 07.08 I got a call from a consultant claiming I owe subscription amount. I explained that I’m happy with the cancellation of the services and will not be paying further as explained to the 2consultants I had spoken to prior.

I was told that I would need to pay the outstanding amount as my account was still active (though service not provided) and not cancelled despite nonpayment…

This account should have been cancelled end June already and I have no intentions of continuing.

3 attempts of cancellation have not worked. Can someone please help with this?

Many thanks UT